Refund and Returns Policy

Customer Satisfaction: Our top priority is your satisfaction as our valued customer. If you find yourself unsatisfied within 14 days of receiving your order, please contact us at [email protected]. We are committed to assisting you and making things right.

Returns & Exchanges: We accept returns within 14 days of the order placement. To initiate the return process, email [email protected] and a team member will assist you. Please note that, for opened, altered, or specially handled items, including those requiring specific temperature conditions, we are unable to accept returns due to the potential for degradation and contamination.

Return Eligibility:
Incorrect Products: If the product you received is incorrect, we will cover the cost of return shipping.
Unsatisfactory Products: If you are dissatisfied with your purchase, return shipping costs will be at your expense.
Missing Products: If any items are missing from your order, we will cover the cost of return shipping.

Return Process:
Securely package the item(s) You wish to return
The item must be in its original condition.
Original packaging must be retained.
The return must be initiated within 14 days from the date of receiving the item.
Ship the package to the following address (our warehouse):
SHIP4YOU – FULFILLMENT & DATA SOLUTIONS, S.A.,
c/o FRUDZY HOUSE LTD
Located at: Rua de S. Francisco 786, Pq. Doroana Arm BA, 2645-019, Alcabideche, Portugal

Refund Process:
Upon receiving the returned item and verifying its condition, we will process a refund to your account within 5 (five) working days.
We will refund the full amount spent on the returned item along with the original purchase amount.

Note: Opened items will not be accepted for return.

We appreciate your understanding, and we strive to ensure a smooth and satisfactory experience for all our customers. If you have any questions or concerns, please do not hesitate to contact us.